Terms & Conditions

1. Acceptance of Terms

• You must be at least 18 years old, or have verified parental/guardian consent where allowed by law.
• You agree to provide accurate, complete, and current information when registering and using the Service.
• You are responsible for safeguarding your login credentials, phone verification, and account activity.

2. Nature of the Platform

TheraMilo is a technology marketplace that helps patients discover and book physiotherapists for in-clinic or home sessions.

• We are not a hospital, clinic, ambulance service, or licensed healthcare provider.
• Therapists who use the Service are independent professionals (or their practices), not employees or agents of TheraMilo, unless expressly stated otherwise.
• Clinical decisions, diagnoses, treatment plans, and outcomes are the sole responsibility of the treating therapist and patient.
• Listing, matching, messaging, and booking tools do not create a doctor–patient (or therapist–patient) relationship with TheraMilo.

3. No Medical Advice & Emergencies

The Service is not a substitute for professional medical advice, diagnosis, or emergency care.

• Do not use the app for life-threatening or emergency situations. Call local emergency services immediately.
• Content in the app (including tips, labels, or educational text) is general information only and is not personalized medical advice.
• If your condition worsens, seek urgent care from a qualified provider outside the app.

4. Patient Responsibilities

• Provide truthful health-related details needed for matching and safe sessions (for example condition, location, and visit preferences).
• Attend confirmed sessions on time, or cancel according to the applicable cancellation rules.
• Treat therapists and staff respectfully and follow reasonable clinical and safety instructions during visits.
• Verify that a therapist’s credentials and service type meet your needs before receiving care.

5. Therapist Responsibilities

If you register as a therapist, you additionally agree that:

• All credentials, licenses, registrations, and documents you submit are true, current, and not misleading.
• You will not accept patient bookings until any required verification steps are completed.
• You remain solely responsible for your professional conduct, clinical judgment, scope of practice, and compliance with applicable laws and regulatory bodies (including AHPC or other authorities where relevant).
• You will maintain appropriate insurance and professional standards for the services you offer.
• You will not use the platform to solicit unlawful, unsafe, or out-of-scope treatments.

6. Bookings, Payments & Cancellations

• Session fees, travel fees, and availability are set by therapists and/or the platform and may change.
• Payments may be processed through third-party payment providers. Their terms also apply to those transactions.
• A booking request is not a guarantee of acceptance; therapists may accept, decline, or cancel subject to platform rules.
• Cancellation, no-show, and refund policies may depend on timing, visit type, and therapist settings. You agree to pay amounts owed for confirmed services.
• TheraMilo may facilitate payment flows but is not the clinical service provider.

7. Messaging & Communications

• In-app chat and notifications are provided to coordinate bookings and care logistics.
• Do not share unlawful content, harassment, or sensitive data beyond what is needed for the session.
• We may monitor or review communications where needed for safety, fraud prevention, or legal compliance.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Harass, threaten, discriminate against, or exploit other users.
• Upload false documents, impersonate others, or bypass verification or security controls.
• Scrape, reverse engineer, or disrupt the Service or its infrastructure.
• Use the platform to arrange care outside applicable law or professional ethics.

9. Privacy & Health-Related Data

• We process personal and health-related information as needed to operate matching, bookings, payments, support, and safety features.
• Details of how we collect and use data are described in our Privacy Policy, which forms part of your agreement with us.
• You consent to therapists you book receiving information reasonably required to provide the requested session.

10. Intellectual Property

• The TheraMilo name, logos, app design, and software are owned by us or our licensors.
• You may not copy, modify, or redistribute our materials without prior written permission.
• You grant us a limited license to host and display content you upload (such as profile photos) solely to operate the Service.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MATCHES, THERAPIST PROFILES, AVAILABILITY, OR OUTCOMES WILL MEET YOUR EXPECTATIONS, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THERAMILO AND ITS OWNERS, OFFICERS, EMPLOYEES, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL. WE ARE NOT LIABLE FOR CLINICAL OUTCOMES, THERAPIST CONDUCT, MISSED APPOINTMENTS, OR THIRD-PARTY PAYMENT FAILURES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US (IF ANY) FOR PLATFORM FEES IN THE THREE (3) MONTHS BEFORE THE CLAIM, OR PKR 5,000, WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THAT CASE, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.

13. Indemnification

You agree to indemnify and hold harmless TheraMilo and its owners, officers, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising out of your misuse of the Service, your breach of these Terms, your violation of law, or (for therapists) your professional services or credentials.

14. Suspension & Termination

We may suspend, restrict, or terminate accounts that violate these Terms, create safety or fraud risk, submit false verification materials, or harm the platform or other users. You may stop using the Service at any time. Provisions that by nature should survive (including disclaimers, liability limits, and indemnity) will survive termination.

15. Governing Law & Disputes

These Terms are governed by the laws of Pakistan, without regard to conflict-of-law rules. Courts located in Pakistan shall have exclusive jurisdiction over disputes arising from these Terms or the Service, unless mandatory consumer protections require otherwise. Before filing a claim, you agree to first contact us and attempt good-faith resolution.

16. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms in the app and on this website with an updated effective date. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

17. Contact Us

For questions about these Terms, contact us at info@theramilo.com.