Privacy Policy

1. Information We Collect

Personal information: When you create an account, we may collect your name, email address, phone number, city, date of birth, gender (if provided), payment details, and other information you voluntarily submit.

Health-related information: To match you with physiotherapists and coordinate sessions, you may provide condition or treatment preferences, visit type (clinic or home), session notes shared in chat, and similar details. This information is sensitive and is used only as described in this policy.

Usage data: We collect information about how you use the App, such as searches, filters, booking requests, chat activity metadata, ratings, and feature interactions.

Location data: With your permission, we collect location to show nearby therapists, set home-visit addresses, and improve matching accuracy. You can deny or revoke location access in device settings.

Photos & media: If you choose a profile picture or upload verification documents (for therapists), we collect those files you select from your device.

Device information: We may automatically collect device identifiers, operating system, app version, IP address, crash logs, and similar technical data to operate and secure the Service.

2. How We Use Your Information

• To create and manage accounts for patients and therapists
• To match patients with therapists and facilitate bookings, messaging, and session logistics
• To process payments, receipts, refunds, and related transaction records
• To verify therapist credentials and maintain platform safety
• To send service notifications (for example booking updates) and, with consent where required, product updates
• To detect fraud, abuse, and security incidents, and to comply with legal obligations
• To improve the App, analyze performance, and fix issues

3. How We Share Information

We do not sell your personal information. We may share information only as needed to operate the Service:

Therapists / patients: When you book or accept a session, we share limited profile and booking details reasonably required for that session (for example name, location for a home visit, and relevant request details).

Service providers: Vendors that help with hosting, analytics, messaging, maps, payments, or customer support, under appropriate confidentiality obligations.

Legal & safety: When required by law, court order, or to protect rights, safety, or property of users or TheraMilo.

Business transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to this policy or a successor policy.

4. Data Security & Retention

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We retain information for as long as needed to provide the Service, meet legal, accounting, or dispute requirements, and then delete or anonymize it when no longer required.

5. Your Rights & Choices

• Access and update certain account information in Settings
• Request correction or deletion of your account and associated data, subject to legal retention needs
• Control location, notification, and photo permissions in your device settings
• Opt out of non-essential promotional messages where applicable

To exercise these rights, contact us at info@theramilo.com.

6. Children’s Privacy

The Service is intended for users who are at least 18 years old (or who use it with verified parental/guardian consent where allowed). We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

7. International & Cross-Border Processing

• We primarily operate with users in Pakistan, but infrastructure or vendors may process data in other countries
• Where data is transferred, we take steps designed to provide an appropriate level of protection consistent with this policy and applicable law

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy in the App and on this website with an updated effective date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy. For questions, contact us at the email listed above.