Delete your TheraMilo account

1. How to request deletion (website)

• Use the “Delete account” form on this page (topic is pre-selected).
• Include the email or phone number registered on your TheraMilo account, whether you are a patient or therapist, and any booking IDs that help us verify you.
• Or email info@theramilo.com with the subject line “Delete account” and the same details.

2. How to request deletion (TheraMilo app)

• Open TheraMilo and go to Profile → Help → Delete account.
• Confirm, then open Contact support.
• Select topic “Delete account”, describe your request, and submit.
• You can also open Profile → Settings → Contact Support and choose “Delete account”.

3. What happens next

• We create a support ticket with topic Delete account and usually acknowledge within 24 hours.
• After we verify your identity, we deactivate your account so you can no longer sign in.
• We then delete or anonymize personal data as described below, typically within 30 days of a verified request.

4. Data that is deleted or removed from active use

• Account login access, sessions, refresh tokens, and one-time passwords
• Profile details such as name, email, phone, date of birth, gender, city, and avatar
• Therapist verification materials and clinic/address details held on the profile (where not required for legal retention)
• Device push tokens and active notification delivery to that account
• Ability to use chat, bookings, and wallet features as that account

5. Data that may be retained (and why)

Some records cannot be fully erased immediately because they are needed for accounting, refunds, chargebacks, disputes, fraud prevention, or legal obligations in Pakistan:

• Booking and session records (status history, scheduling metadata)
• Payment, tip, escrow, refund, and withdrawal/ledger records
• Dispute and safety records, including evidence submitted for a dispute
• Reviews may remain in anonymized form for marketplace integrity
• Support tickets about your deletion request (audit trail)
• Chat content may be closed and scrubbed or retained where needed for safety or dispute resolution

Retained records are kept only as long as needed for those purposes, then deleted or anonymized. Backup copies may persist for up to 90 days after active deletion.

6. Contact

Questions about this process? Email info@theramilo.com. See also our Privacy Policy for how we collect and use information.